Contact Us

If you have a question, need specialist advice or just want to say hello - we are always happy to help.

We are open every weekday for business, with orders being shipped out daily. We have listed our contact details below, but please do also click here to use our help and frequently asked questions section as it may be the fastest way to find the answer to your question. Here are some of the more popular questions we are asked:

• Store? Do you have a store or are you online only? Click here
• Problem checking out? I am having problems checking out and/or making payment. Please assist me. Click here
• Returns? How do I return an item for an exchange or refund? Click here
• Delivery info? Where do I find out about delivery options and prices? Click here
• RID Repellent? Is RID™ repellent still available in the UK? Click here
• Where is my parcel?My parcel has not yet arrived, what do I need to do next? Click here
• Track Parcel? How do I track my parcel? Click here
• Size info? How do I make sure I order the right size? Click here
• Kids size info? Why don’t you list children’s ages on the size charts for boys’ and girls’ clothing? Click here
• Packing list & advice? I’m going on safari, but I don’t know what to pack. Where should I start? Click here
• I am not going on safari - is your clothing, luggage and gear suitable for all outdoor activities? The answer is: "absolutely" - please click here to find out why.
• To view all of our questions and answers please simply click here.

To contact us please select from the following options:

• E-mail: This is the best way to contact us as we constantly monitor our email account during business hours (UK time GMT+1, 9am to 5pm, Monday to Friday - apart from UK holidays). Please send an email to service@thesafaristore.com. If you do not hear back from us in one business day please forward your email to us as it may have been caught in spam. Thank you.
• Telephone: Main contact number in the UK is: +44(0)207 193 4751. Hours are Monday to Friday: 0900 to 1630 UK (London) time. Some of our team now work remotely so please excuse any issue you may have with call quality. Please email your query through to us on service(at)thesafaristore.com should you not be able to get through to us.
• Live-chat: when this is active you will see an orange 'chat' button on the bottom right of each page. Even if we are not live on chat please leave your message but please also leave your email address as we will send you an email notification as soon as we have replied to your chat message.

Contact form:

*Please note that all fields are required to be filled in, in order for the form to be sent to us. There is a strong spam blocker on our contact form so please use the email address service(at)thesafaristore.com if your form does not send, or if you do not hear back from us in one business day